Please check that the HDMI cable is pressed in to the WAVE so that no metal is showing. Sometimes it can be a tight fit and will need some additional pressure to slot in correctly. Another thing to check is that the power supply is working correctly. When you plug the WAVE in does the red light on the back turn on?
Below you'll find both the WAVE and WAVE+LILY setup videos to help you as well.
WAVE + Lily Videos (Pen Touch)
WAVE Videos (Finger Touch)
- Demo Video youtu.be/lMNCWHpEKZ8
- Touchjet Present youtu.be/mxAkZCqrZcM
- Set-Up youtu.be/-Mp-vImslTM
- Wi-Fi Set-Up youtu.be/YpNlpLnpllQ
You can also schedule the support call via this link. Support Calendar
We look forward to helping you with your set-up.